1Password is hiring a Senior Data Analyst Enterprise in Toronto!
1Password is hiring a Senior Data Analyst to serve as a key analytical partner to Customer Success and the company’s product-led digital customer journey. This role sits in the centralized analytics function and focuses on understanding adoption, retention, and expansion across the customer lifecycle, from sign-up and activation through engagement, conversion, expansion, and renewal. The analyst will translate complex product usage, event, and customer data into clear recommendations that senior leaders can act on. The position involves close collaboration with Customer Success, Product, Growth, RevOps, and Data Engineering, plus helping define how digital and scaled success programs are measured. The team is also embedding AI into analytics workflows, including AI-assisted SQL, executive narratives, and Generative BI, with strong standards and human accountability. This is a remote opportunity within Canada or the US, with compensation ranges published for both countries.
Key responsibilities
- Partner with Customer Success, Product, Growth, RevOps, and Data Engineering on customer lifecycle analytics.
- Analyze activation, engagement, conversion, expansion, renewal, retention, and churn to identify growth levers.
- Define measurement approaches for digital and scaled Customer Success programs and size opportunities for investment.
- Synthesize complex analysis into clear recommendations for senior leaders and influence priorities.
- Help shape data foundations, governance, and standards supporting analytics, AI, and automation.
- Apply AI and modern BI tools to accelerate SQL development, insight generation, and stakeholder self-service.
Key requirements
- 5+ years of analytics experience in complex B2B SaaS, ideally with product-led or self-serve motions.
- Strong product-led growth and customer lifecycle expertise, including activation, PQLs, cohorts, retention, churn, expansion, and growth modeling.
- Experience turning open-ended business questions into analytical frameworks and communicating recommendations to senior leaders.
- Hands-on experience with experimentation, statistical modeling, or predictive techniques such as churn or propensity modeling.
- Advanced SQL and experience with large-scale analytical datasets, including product usage and event data.
- Familiarity with modern AI/BI tools, cloud data ecosystems such as Snowflake, Databricks, and dbt, and GTM or customer platforms such as Salesforce and Gainsight.
- Product analytics tool experience with Amplitude, Segment, or similar is a plus.
- Seniority: Senior
- Work mode: Remote (Canada or US)
- Salary: Canada: $105,000–$147,000 CAD; US: $122,000–$171,000 USD
- Key skills: SQL, Product-led growth, Cohort analysis, Retention and churn analysis, Experimentation, Statistical modeling, Snowflake, Databricks, dbt, Salesforce, Gainsight, Amplitude, Segment, Generative BI
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