PointClickCare is hiring a Principal AI Platform Engineer in Mississauga!
PointClickCare, a privately held health-tech company serving long-term and post-acute care providers, is hiring a Principal AI Platform Engineer for its Mississauga location on a hybrid basis. The role sits within an enterprise-wide AI enablement team that sets strategy, drives adoption, and turns prototypes into production-grade solutions. As the senior technical authority for agentic AI, this person will define the reference architecture and reusable platform components that other product teams build on, while ensuring everything meets Responsible AI, security, and regulatory expectations. It is a hands-on leadership position that blends architecture, platform engineering, and mentoring, with the goal of embedding AI across a large SaaS portfolio and a Marketplace of integrated partners.
Key responsibilities
- Define the technical vision and reference architecture for agentic AI across applications, including standards for reasoning loops, tool use and function calling, memory, safety, and interoperability.
- Design and govern shared platform components such as model brokers, multi-model routing, orchestration services, evaluation harnesses, prompt and versioning stores, and telemetry.
- Develop advanced prompting strategies for large language models and refine them over time.
- Set API and versioning contracts, drive cross-functional roadmaps, and optimize LLM and agent cost and performance.
- Build evaluation frameworks covering offline and online testing, safety assessment, quality metrics, and business outcome dashboards.
- Identify and prioritize high-value AI use cases with measurable business results.
- Serve as internal subject matter expert for leadership, vendors, and partners, tracking emerging trends and advising on best practice.
- Mentor engineers, review pull requests, lead knowledge-sharing sessions, and raise overall engineering quality.
Key requirements
- Demonstrated leadership delivering agentic AI at scale across multiple products and setting organization-wide technical standards.
- Hands-on expertise with Microsoft AI stack (Azure AI Foundry, Azure OpenAI, Azure AI Document Intelligence) and Anthropic tooling such as Claude Code.
- Advanced Python and Java skills in production systems, including testing, packaging, and performance profiling, plus experience extending frameworks like LangChain and Foundry.
- RAG and agent data pipeline experience: OCR/NER preprocessing, chunking, embeddings, vector stores, and data quality and versioning.
- Knowledge of model serving, broker patterns, and multi-model routing for cost and performance.
- Familiarity with relational databases such as SQL Server and PostgreSQL.
- Experience with monitoring and observability tooling such as AppDynamics, Kibana, or OpenTelemetry.
- Bachelor's degree in computer science or a related field.
- Nice to have: Docker, Kubernetes, Istio, AWS or Azure cloud services, service-oriented architecture, and on-call experience.
- Seniority: Principal
- Work mode: Hybrid
- Key skills: Agentic AI, Azure AI Foundry, Azure OpenAI, Anthropic Claude, Python, Java, LangChain, RAG, Vector databases, LLM evaluation, Microsoft SQL Server, PostgreSQL, OpenTelemetry, Kubernetes, Docker
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